FAQ

FAQ

Can I change my shipping address after my order is dispatched?
Unfortunately, we are unable to redirect orders once they are dispatched.
Mon, 13 Dec, 2021 at 1:17 PM
How do I track my order?
Once your order is shipped, the Airway Bill number (AWB no.) and courier company name is sent to you via email. Please visit the courier partner website (Bl...
Mon, 13 Dec, 2021 at 1:17 PM
How long does it take for my order to be delivered?
International orders are delivered within 7-10 business days after dispatch.
Mon, 13 Dec, 2021 at 1:18 PM
How do I track my order?
For international orders, the tracking information of your order will be emailed to you within 48 hours after your order has been shipped.
Mon, 13 Dec, 2021 at 1:18 PM
I am not happy with my order. How do I return?
In order to initiate a return, please contact our customer service team via email @[email protected] within 7 days of delivery with the following informatio...
Mon, 13 Dec, 2021 at 1:19 PM
What if I need a different size in the same jewelry style I have purchased?
Most of our jewelry is one size fits all. However, for some styles you have size options to choose from. In case you are confused about your size, do write ...
Mon, 13 Dec, 2021 at 1:19 PM
I received a defective/ damaged / wrong item. How should I proceed ?
Every product goes through a quality check before dispatch. However, if you have received a wrong or a defective product, please email us on [email protected]...
Mon, 13 Dec, 2021 at 1:20 PM
Do you have a refund policy?
No. We have a non-refundable policy. You can opt for either an exchange or a store credit in your Zariin e-wallet.
Mon, 13 Dec, 2021 at 1:20 PM
What is the time limit to avail the store credit?
There is no time limit for our customers to avail the store credit. You can use it anytime in future for your purchase with us.
Mon, 13 Dec, 2021 at 1:21 PM
What are your accepted methods of payment?
We accept payments by Credit Card/Debit Card/ Wallet Payments, PayPal and Cash On Delivery.
Mon, 13 Dec, 2021 at 1:21 PM